FAQ

Software random generators (PRNG): Software RNGs use mathematical algorithms to generate random numbers, initializing the algorithm with a "seed" value derived from some repetitive operation in the computer, such as keystrokes, running processes, the computer's clock, or mouse movements. However, it is extremely difficult to come up with a completely random seed value, since most such operations only provide seeds with a small range of values.
The challenge of software RNGs is that the sequence of numbers based on the seed value is completely deterministic, since their creation is accomplished with a software algorithm. So even if the seed value is truly random, the numbers the RNG creates are predictable if someone can figure out the algorithm used to produce them. Thus the numbers generated by software RNGs are not considered truly random, but pseudo-random, and the software RNGs that generate them are known as Pseudo-Random Number Generators (PRNGs).

Hardware random generators (TRNG): Hardware RNGs do not require seeds because hardware random numbers are not computed values; they are not derived through a repeatable algorithm. Rather, hardware-generated random numbers are digitized snapshots of naturally occurring noise. Because there is no algorithm and no repeating sequences of numbers, even if a hacker could determine one number, he would not be able to use it to predict any future numbers. For this reason, hardware RNGs are known as Truly Random Number Generators, or TRNGs

Any bet which results in proceeds of $1,200.00 or more from online slot games must be reported by us to the Internal Revenue Service (IRS).

If you are subject to IRS reporting requirements, we will send you Form W2-G summarising the information for tax purposes by January 31 following the end of the tax year of winning.

Since you provided us with a full Social Security Number at registration we are not required to withhold federal or New Jersey State Income Tax from your winnings. Whether or not you are subject to tax on your winnings is dependent upon your own individual circumstances and as such we are not able to provide personal tax advice.

Why has my transaction been declined?
We’re sorry, but we are unable to proceed with your transaction. Our decision was based in whole or in part on information obtained from Certegy Check Services, Inc. (“Certegy”).
Certegy is unable to tell you the specific reasons for the denial decision made by us, but can give you the information contained in Certegy’s file. Under the Fair Credit Reporting Act, you have the right to obtain a free copy of your information held in Certegy’s file, if you request it no later than 60 days after you receive this notice. In addition, if you find that any information in Certegy’s file is inaccurate or incomplete, you have the right to dispute it with Certegy. You may reach Certegy at www.askCertegy.com; toll free at 866-740-3276, or write to Certegy Check Services, Inc., P.O. Box 30046, Tampa, FL 33630-3046.

• You are not physically located in New Jersey or you are very close to the state border. Areas close to the state border are designated as high risk areas by state gaming regulators.
• You do not have a wifi adapter installed on your PC. A wifi adapter must be installed and turned on at all times in order to be able to play on our site. Betfair Casino detects your location by locating nearby wifi hotspots in order to determine that you are located in New Jersey. In order to enable us to do this, you need a wifi adapter installed and switched on.

If you don’t have a wifi adapter and need assistance, please contact our Customer Service team here.

How to enable your Wi-Fi:

Windows Users:

• Open Control Panel
• Click on “Network and Internet” or “Network Connections”
• Click “View network status and tasks” or select the icon of the Wi-Fi adapter you want to enable
• Click “Connect or disconnect” or click “Enable”

Mac OS Users:

• Click the AirPort icon in your Menu bar and select: Turn AirPort On